Returns will be accepted within 30 days of the date of purchase if:
1. The product must be unused and in the original packaging. It must contain all tags and packaging that it was sent with undamaged.
2. Prior to any return, a return authorization # (RA) must be obtained by contacting Twig Shack. You will be provided with a RA# and form to fill out, that must be included with the package. The ORDER # and RA # must be clearly marked on the outside of the package. No package will be accepted without a RA# clearly marked on the outside of the package.
3. A 5% restocking fee will be deducted from order amount. While we want you to be satisfied, in order to maintain our low prices, we must cover our costs on returns so that we can keep providing low pricing on top quality products!
Twig Shack does not cover the shipping on returns.